Returns, Refunds & Good Vibes

We take care of our people. If something goes sideways with your order, email info@headywaxfiends.com and we’ll do everything reasonably possible to make it right.

DAMAGED, DEFECTIVE OR WRONG RECORD
Email info@headywaxfiends.com within 14 days of delivery with your order number and photos of the record and packaging when possible. Depending on availability, we may offer a replacement, exchange, store credit or refund. HWF covers reasonable return shipping when the item is damaged, defective or incorrect.

OTHER RETURNS
Unopened, unused items in their original condition may be returned within 14 days of delivery. Contact us before sending anything back so we can provide instructions. Customers cover return shipping for ordinary returns, and original shipping charges are nonrefundable.

VINYL IS WEIRD — THAT’S PART OF THE MAGIC
Tiny color, pattern or packaging variations that do not affect playback are not defects. Many HWF releases are limited editions, so replacements and exchanges depend on availability. We’ll still do our best to find a solution that doesn’t harsh the vibe.

PREORDERS
Estimated ship dates are listed on each preorder page and can move because pressing plants and freight have minds of their own. Contact us if you need help with a preorder.

REFUNDS
Approved refunds go back to the original payment method after the return is received and inspected. Your bank or payment provider controls the final processing time.

NEED HELP?
Email info@headywaxfiends.com with your order number and a description of what happened. Every situation is different. Be cool, give us the details, and we’ll work toward a fair resolution — because records should bring joy, not bad vibes.